also i have a lot of girlfriends who will want to buy cars. i will advice all not to visit this car dealer. Thumbs down! The customer is king and too bad he lost me and hopefully many more! for a few dollars you will lose millions.
Look for more action by the telecoms to get involved, as mobile devices will provide the missing link to V2V communications.Forward leaning metro dealers will skip the buy-online investment, and instead lay the framework for fleet management. As OEMs conspicuously move away from the retail model, committed dealers will be proactive in protecting the business they’ve worked so hard to maintain.
I highly recommend sitting down with your entire sales team and having each person come up with objections they might anticipate. Give them your sales pitch and see if there are any objections you and your team may have missed.
People don’t want to be pandered to anymore. They want to be spoken to like an investor — because frankly, that’s exactly what buying a car is: an investment! This is especially important in the digital age, as many consumers do their research online. If they’ve never set foot in your store, but discovered you on social media or search engine, you want your online presence to be a reflection of your amazing inventory and customer service.
More dealers agree with Folsom than the merchants of digital marketing probably would care to admit. Even as the industry rushes into a more Internet-based reality, big money still is going into legacy media.
Use these automotive dealer marketing tips to help you build trust and authority with your current and potential buyers. It’ll bring your dealership’s marketing to the next level (and your sales, too).
Patience and persistence is the name of the game. This article is pretty spot on. Understand that the average salesman has about a 12-15% closing ratio. That means you talk to 100 people, about 12-15 are going to buy. Rookies should expect an 8-10% for a few months. This includes walk-ins, phone-ops, internet leads etc. When you get good you can expect about 15-18% closing ratio. If you keep this in mind, you can have a better reality of the world you are in. So just talk to as many people as you can and follow up with until they tell you to screw off or they die. Seriously. I called and emailed this one guy everyday for 3 months before he finally answered me back. He’s just that busy of a guy. You never know. He ended up being one of my biggest deals this year.
The second stage of retail evolution is driven by the recognition, again usually by smart retailers rather than manufacturers, that consumers differ in the way they want to buy and own their products. This leads to the creation of multiple formats and distribution channels, each with tailored bundles of services and associated economics. These formats can coexist with each other over time, because consumers select the format best suited to their needs. These can range from exclusive brands and very high service to minimal service, a broad selection and low prices.
The transformation of the business of selling cars and trucks is happening before our eyes at an incredible pace — promising to change forever an industry that has long been noted for its high costs, poor service and extremely unpleasant selling process. Auto manufacturers have competed fiercely among themselves to drive out cost and meet consumer needs for cheaper and better cars and trucks. Now the survivors face new threats from outside the industry that might thwart their renewed interest in building strong, lasting relationships with their customers.
(4) Create a new multi-channel model: Tesla decided not to build a traditional car dealer network. Nobody likes car dealers: even buying and servicing a high-end car like a Porsche is a dreadful experience. Tesla looked at the car buying process and optimized its sales model to fit the way people buy cars today. Since people start online, Tesla designed their process around online information, commerce, and community. Their site is unusually clear, clean, and effective. For people who want to see the car, they are building kiosk stores in malls with Tesla experts who can’t sell cars and who aren’t commissioned. When a buyer is ready, they place a refundable deposit online. If they want to drive a car, they can arrange a test drive after they’ve placed a deposit. Essentially, Tesla is selling cars the same way Apple sells the iPhone.
A photographer snapped a photo at each home and, using a portable printer, instantly created a direct mail piece with the caption, “It’s closer than you think.” The result: a 33% response rate compared to the 4% response rate that Pfaff Automotive’s traditional direct mail marketing campaigns generate.