Automobile ads are commonly associated with gleaming cars cruising winding roads in catchy TV spots. But a digitally savvy generation of customers, the emergence of new customer touch points, and the need for car manufacturers to distinguish their vehicles in a traffic jam of similar products has given rise to the adoption of new channels and strategies.
Use Twitter to Drive SalesMarketshare research discovered that in 2013, Twitter drove $716 million in car sales. Twitter continues to be a popular choice among auto consumers. Recent research by Canvs found that more than 327,000 auto-related tweets are sent out daily, and 75% of these are directly related to owning or shopping. Using keyword targeting, these signals can be picked up and direct messages and advertising can be sent to those consumers who have displayed purchase intent.
Preparing the sales presentation to address and overcome potential objections can speed up any deal. If something catches you off-guard, you might need to take some time to think up a solution. In a past Inc. article published here, sales expert Tom Searcy calls this having a “landmine map.” By having an outline of anticipated problems and a thoughtful analysis of the risks, you can reduce the resistance.
99 of 100 automotive shoppers begin their purchase journey expecting it to be a “hassle” driven in large part by their experience, and that of friends/family, with retailers seeking to control the buying process to the retailer’s objectives.
2) If you find sales folks who are constantly negative, stay away from them. You’ll spot them right away… they usually stand off by themselves waiting for “ups” (folks coming on to the lot), smoking like chimneys and poppin’ TicTacs. They usually watch the clock like madmen, too. They float from lot to lot, burning through many contacts in the biz and finally ending up out of the biz altogether. They will leave a dealership at the drop-of-a-hat… always looking for “greener grass”.
Here’s what we mean. What if there were specific TV spots aimed at college seniors as they are about to graduate? The spots would only run in the late spring, and could also be targeted to parents of graduating students.
We’ve already spoken about how the arrival of a new car is such an event in most households. You need to cash in on that very sentiment that makes this purchase so important to your customer. Embrace the excitement and apprehension behind the purchase and make sure they cherish the journey with your brand. Do away with age-old traditions of intimidating paper work and endless follow ups. A few ways to enhance the experience would be to:
Networking is one of the most powerful tools job hunters can use. Get to know local car dealership managers and owners by attending functions where they gather. For example, you might attend local Chamber of Commerce meetings. In addition, the National Automotive Dealers Association holds annual conventions and regular seminars and workshops. Talk to experienced professionals about your interest and learn how they started in the professions. Ask for referrals and job leads from dealers you meet and arrange for meetings with key dealers in your area to build relationships that will lead to a sales associate position.
Just as specific groups of customers have their own product requirements, different consumer segments have their own requirements for the purchase and ownership These requirements can be effectively targeted with channel, format and “soft offer” package variations such as service contracts, financing or sales incentives. Ultimately, the consumer-segment requirements will drive the service requirements and in turn help determine the best cost and operating structure for the specific distribution format and customer-value proposition.
Steven B. Wheeler, Steven B. Wheeler has 15 years of consulting experience in channel strategies and management across such industries as automotive, trucking, consumer packaged goods and building products. He currently leads the automotive activities for Booz-Allen in Europe, based in Munich, Germany, and is a member of the board of directors of the company. Mr. Wheeler earned his B.S. degree in chemical engineering from the Colorado School of Mines and his M.B.A. from the University of Chicago, where he received the F.M.C. award.
But don’t think of us as just another set of automotive marketing consultants. We put our team to work on campaigns immediately, with little to no time wasted on your end. This is what separates us from our competition. We still spend time educating clients on best practices, but we don’t expect you to do the heavy lifting.
That question gets at the crux of the whole matter. If it’s based on brand, then the hurdle of the dealership doesn’t matter. If it’s a type of car (say, you’re looking for a gas-saving sedan), then the dealership poses a larger problem.
@ Babalaas- I have to agree with your assertion that being a car salesman is not all about cheating a consumer. I think the ratio of good and bad car salespeople roaming dealer lots across the country is about 50/50.
FYI: The preconcieved stereotype of a sleazy car salesman falls apart when dedication to service and professionalism shines through Car dealers have always battled against negative stereotypes. These perceptions stem…
We often tout the importance of providing value, and while a new car is certainly valuable, using social media to empower and motivate your entire workforce so that they can help your customers out has a much bigger effect.
Jump up ^ Jared Lynch, Mark Hawthorne (17 October 2015). “Australia’s car industry one year from closing its doors”. The Sydney Morning Herald. Archived from the original on 27 May 2017. Retrieved 27 May 2017.
Flexibility and the ability to capitalize on accidental discoveries during experimentation are more important than having a concrete project plan, says Ross. At Spotify, the music service, and CarMax, the used-car retailer, change is driven not from the center but from small teams that have developed something new. “The thing you have to get comfortable with is not having the formalized plan that we would have traditionally relied on, because as soon as you insist on that, you limit your ability to keep learning,” Ross warns.
If you haven’t updated your Search Engine Optimization (SEO) strategies recently, you may be surprised to find out that they are ineffective. Or even worse…that those old tactics that used to work are…
Hey guys for anyone looking to get in the car business I would highly recommend it. You definitely can not be lazy and you need to know how to be productive during the slow days/hours. I got into the business right when I turned 18 and now I am 20 selling 20 cars a month making around 10k a month. But you have to answer the phones, have great follow up and not afraid to take ups. I am just honest with customers and if they are looking at a car that I know doesn’t suit them I advise them to switch cars even if the gross is smaller on the other vehicle. Also, always ask for reviews on google mentioning your name. I am by all means no vet and learn something everyday. But personally love the business!
5. www.omnepresent.com Who Has Impressive Proposal For This Field? ● The automobile industry does not realize the urgency to shift,this is noticeable through some of the actions we visualize today ● Audi introduced Audi City virtual showroom in London and Beijing in 2012, presenting customers the advantage vision life-size portrayal on wall size screen ● Also company shared the idea that by 2020 they are planning to raise 20 virtual showroom which gives an idea of diversion from traditional showroom ● Another hint is Nissan’s Brand Centre at the O2 planted as ‘demo centre’, this step attracted customers to look, analyse and talk to expert staffs about the cars in more calm surrounding
“Too many vendors are still perpetuating old digital marketing myths.” Says Sean Stapleton, CEO, Dealer Teamwork. “The current system is broken. 2018 will be a year of massive change. Dealership professionals will need to work harder and smarter. Half of the dealers will realize their performance won’t improve using the three or four vendors with same outdated solutions they’ve been using. Unfortunately, the other half will continue along their current path, miss their chance to improve, and let their competitors move ahead.”
get my name out there and make potential prospects i feel scared that i won’t make it what can i do i did my best and learned almost the whole inventory on the lot and it’s highlights can you please send me more info becausse i feel uncomfortable not knowing that much no experience thank you very much my personal email is
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Customers looking for a trade-in often times will value their car through Kelly Blue Book, but that value is only accurate if they can sell their car at full Kelly Blue Book retail. Every month a car loses 2% of its value, and then you have to attach all the expenses to it that make it ready to sell like tires, brakes, the noise in the back, that light that won’t turn on, the safety check, and reconditioning. Also, if another customer comes in and wants to offer less for the car than what it is priced at, the dealership will likely take it because they want to make the sale, thus the customer’s car is likely to bring in less than what they believe it will. Explaining this to your customers is important so they understand that you aren’t gypping them in price.
I don’t know about you, but I am getting tired of hearing about transparency in the car business. We are supposed to have everything spelled out and on display. Dealerships should have every price, every Read more…
The code is, if the guy is traveling 2 hours OUT OF HIS WAY to come see you, he’s a done deal. He’s shopped the local guy and still thinks he’s not getting a square offer. The dealership is going to beat whatever the local guy offers by a couple hundred bucks, just as a big “fuck you, I stole what should have been your customer” to your local. The biggest question is, what is your time worth? Are you willing to travel that far just for the win, or are you seeing some significant savings? I ask because you can do a lot of it over the internet and save yourself the drive. Get an offer from the one 2 hours away, shop it against the local, and get the deal. Internet guys have one move, and that’s to give it away. They’re dealing with nothing but price shoppers, and if you’re not a local, they know that in order to get you, they’re going to have to give up serious money. Most wont. Some will.
When people make big ticket purchases, they’ll usually want to make sure that this is the absolute best product that will fulfill their needs. By offering customer testimonials, potential purchasers will be able to see what real people had to say about your dealership, and apply it to their purchasing decision. Displaying customer testimonials on your page is an easy way to promote your product in a way that users know is genuine.