If there is only a single person, try and get to know as much as you can about them. Get them talking for once on a roll, a customer will lay out everything for you that you need to close a deal with them.
The key is to make sure every interaction with a car buyer, pre- or post-sale, should be treated with the utmost importance, because people love writing about their experiences – bad experiences even more so. The thing is, you don’t know whether the person on the other end of the phone is an influential blogger or not.
And why is that? For one, who knows the real difference between any of the brands. The advertising and messaging are so alike and meaningless it’s no wonder car shoppers find little to choose from. For example, here are the main messages for each of the Buick models:
Most importantly, we are automotive professionals. We know the industry because we are currently active in the automotive business and have the real world experience and knowledge to help you succeed. We want to teach others to thrive in this industry as well as enjoy it. We are here to help.
50. If you are still paying off your trade-in, complete your deal before the next payment’s due date, especially if you’re leasing, since those payments are typically for the month to come. There’s no reason to pay for a car that you won’t be using.
Beyond that, you need to monitor your reviews across all these platforms. It’s part of your digital marketing manager’s job. Respond to any reviews you see fit, but especially the negative ones. Explain your side and offer to rectify the situation. Many buyers will change their review when they see you value their opinion.
Automakers should consider themselves as branded houses in which the individual brands support the overall brand promise through their own meanings, diverse advantages and unique places in the market.
The worst damage I ever saw to an Evo was from a cop who dropped 40k on the car, then another 10k on upgrades, only to blow the engine apart (literally) because he put 30lbs of boost into it from some shady racing shop. He actually had the balls to try and warranty it. Fortunately, he wasn’t a dick and didn’t flash his badge around, so we worked with him and got him a replacement engine at cost. He’d been through enough.
The second chart looks at mentions of “@Honda” to see what kind of lift came from people talking about the brand account or retweeting content from the campaign. The top piece of content shared was this Vine using YouTube sensation Rebecca Black that received 34 retweets and 25 favorites.
Quentin launched marketing company OnQ Marketing in February 2010 after 8 years experience in marketing and public relations. OnQ now works with clients in Melbourne and Geelong. Quentin’s OnQ Marketing Blog seeks to provide a resource for similar businesses. A strong passion for search, social media and mobile marketing, is evident in Quentin’s blog posts and also his tweets @onqmarketing.
Another study from Digital Air Strike TM, released in November 2012, helped answer that question directly. Their survey asked what consumers wanted most on a dealership Facebook page. They found, “when visiting dealer Facebook sites, car buyers have clear ideas about what they want to see. The top five items cited as valuable on Facebook pages included, in priority order: dealership service promotions such as coupons or discounts, pictures of cars, sales promotions, reviews from consumers about the dealership, articles about cars and/or car care tips.”4
Use Twitter to Drive SalesMarketshare research discovered that in 2013, Twitter drove $716 million in car sales. Twitter continues to be a popular choice among auto consumers. Recent research by Canvs found that more than 327,000 auto-related tweets are sent out daily, and 75% of these are directly related to owning or shopping. Using keyword targeting, these signals can be picked up and direct messages and advertising can be sent to those consumers who have displayed purchase intent.
Winter is notoriously challenging when it comes to auto dealership sales, with January typically being the slowest month of the year for U.S. auto sales. January 2017 was no different than past years, with the top three companies in U.S. sales—General Motors, Toyota, and Ford —all reporting declines.
Let’s start with the 800 pound gorilla—Facebook. In December 2012, Facebook had 167 million users in the U.S. and 1 billion worldwide1, according to marketwatch.com. With that many people logging on, dealers simply cannot ignore this platform. Changes to the way Facebook displays posts, sponsored posts, ads, and a host of other changes have complicated how dealers can connect with their customers on this behemoth of a social network.
“Above all other conferences, the OMMA events provide the most comprehensive insight into the state and future of media, marketing and advertising. The content is top-notch, and the individuals I have the opportunity to meet, are the ones leading the charge to make interactive a premier medium for advertisers. These are top-quality events for anyone involved in the digital media space”
Just the warranty. If an engine blows, or there’s a major drivetrain issue, it can get expensive very quickly. Aside from that, depreciation is about 20% on every new car, sometimes up to 40% if you’re buying a model that has a lot of fleet (rental) sales.
Much of Republic’s progress so far resembles the natural evolution of retailing that has occurred in a host of other consumer-durables categories. In these categories, smart and aggressive retailers have created “category killer” formats that offer both lower costs and better selection. Examples of the “category killers” include Home Depot Inc. (home improvement products) and Circuit City Stores Inc. (appliances and consumer electronics). In fact, it was Circuit City that invented the CarMax Group, the first used-car superstore chain.
EGC’s Automotive Marketing Team has a solid foundation in automotive marketing, with experience in advertising, marketing and digital, enabling car dealers and dealer groups to break through the clutter.
Hardest part of the job was dealing with time. You work 60 hours a week, on average, and people generally have no respect for your schedule. We’re people too, and some of us want to have a life outside of work. I never had a sick day. I never had a day off. I lived in that dealership.
Large automobile manufacturers like this client are learning that the old ways of attracting buyers just aren’t good enough anymore. This company relied on vehicle discounts, in the form of cash-back incentives, to entice buyers. Though it’s a standard industry practice, this mechanism is also a costly and inefficient way to build value. Our client needed a way to gain greater insight into the buying habits and life cycle of their customer base. Our role was to help the client migrate away from product-focused marketing, and move towards an approach that centered on the individual needs and preferences of the buyer.
We could show other examples where the brands, with few exceptions, are not being coveted because the sales of their individual models are unstable. And, all of these are reasons to consider rebranding automobiles.
The commission per car is much higher. But the volume is much lower. I have friends who sell popular brands (not exotics) who do well. So depending on the volume you could do better with exotics (like if you’re selling in Miami) but if you’re not in a large metropolitan area that bigger check will be fewer and farther in between
Following a few years of experience, car salesmen may have the opportunity to advance to a senior role. While some dealerships may promote experienced salesmen to management positions or management trainee positions, it is not uncommon for sales managers to have a Bachelor’s or Associate’s degree in marketing or business administration. These programs include courses in economics, statistics, and advertising.
Or maybe on your “Schedule a Test Drive” form, provide some insights into what the next steps will be (Ex: You’ll meet with one of our reps, who will take you to the car of your choice, etc.). Consumers appreciate the additional information more than you might realize.
These automotive professionals are just like you and me but they are investing in their business and when I say investing I do not mean just financially. They are all investing time, energy and most importantly creativity into building their business. And you can too.
After looking over the vehicle, noting any damage, and asking any questions you may have about it, take their appraisal form into your sales managers office. It should take him only a minute or so to come up with his initial offer, but inform the customer it will take about 10 minutes and use that time to begin looking at new cars.
Truth? Sell your vehicle privately. You’ll make about 10% more. The trade is a way for you to offset the cost of the new car. It is calculated AFTER your taxes, tag, dealer prep, and all the rest. Most of the time, the value of the car barely offsets those things. Sad reality, unfortunately.
As 2015 wraps up, we are already looking ahead to what the future holds for automotive marketing in 2016. We just hosted a webinar on the topic, which you can watch here, but we wanted to take the five key trends and share them today so you can get a head start on tomorrow.
SEO is not something you just throw onto someone’s plate. It’s a highly-specific service that requires customization, constant updates, and extreme care. And that’s exactly what you’ll get from Wikimotive.
My advice: don’t wait until you desperately need a car to start shopping for one. If you have a vehicle with 150,000 to 250,000 miles on it, you’re going to have SUBs (Sudden Unexpected Breakdowns). Along with those come SUHEXes (Sudden Unexpected Huge Expenses). So start preparing to buy a new (or newer) vehicle today. Read reviews in Motor Trend, talk to your bank or credit union about financing, ask your friends if they know of a good salesperson, and start setting aside a little money for a down payment.
DRIVE centered on areas of the advertising and marketing landscape currently rife with change and challenges, but also filled with great excitement and opportunity. These include data unification, the future of mobility and AI and connecting data-driven marketing with great creative.
Cons: Owners are douchebags who social climb by brand. C Classes are fucking glorified taxis. WAAAAAAY overpriced. Terrible warranty. Maintenance on everything is ridiculously expensive. Other MB owners assume you’re part of some elite club. More marketing than substance.
A common belief among small and midsize retailers is that acquiring these capabilities calls for a substantial investment in multiple technologies. However, this myth couldn’t be further from the truth.
There is a root problem to all of this. The automobile market is left to the select few agencies and consultants who have worked in the industry for years. It’s like the NBA coaching tree. Coaches are recycled, fired, then hired again by another team. Like that would make any difference. Auto manufacturers switch the same strategists, personnel and advertising agencies like trading cards, expecting a different result. Worse yet, these agencies pretend to be experts in rebranding automobiles. What they are is churn agents.